Delivery in Lithuania – Omniva parcel lockers
We deliver all orders within Lithuania to Omniva parcel lockers, so you can pick up your parcel whenever it suits you, day or night.
Choosing your parcel locker
Pick the Omniva locker nearest to you at checkout. Make sure your phone number and email address are correct: when your parcel arrives, Omniva will send you a text message and an email with the pickup code.
Delivery cost in Lithuania
- Orders from €100: free delivery
- Orders under €100: a flat fee of €5 to any Omniva parcel locker in Lithuania
- Neringa (Curonian Spit): a flat fee of €15, regardless of the order total. Delivery to Neringa may also take 1–2 days longer.
When will my order arrive?
We pack and send your order within 2 – 3 working days after payment is received. Delivery to the parcel locker usually takes another 1 – 2 working days.
Some pieces are made to order in small batches. If so, the product page shows the expected dispatch time, which can be up to [14] working days.
Tracking your parcel
Once your order is on its way, we’ll email you a tracking number so you can follow it on the Omniva website.
Collecting your parcel
Your parcel will wait in the locker for [7] days. If it isn’t collected in time, Omniva returns it to us. We’ll contact you to arrange re-delivery. Note that the shipping cost for a second delivery is paid by the customer.
Delivery outside Lithuania
We ship to the EU and worldwide. The shipping cost is shown at checkout before you pay, so there are no surprises.
| Destination | Shipping | Free shipping |
|---|---|---|
| European Union | €9.90 | on orders from €150 |
| Rest of the world | €25 | on orders from €300 |
Orders within the EU usually arrive in 3 – 6 working days, and orders outside the EU in 5 -12 working days. Every parcel is sent with tracking.
Orders outside the EU: import duties and local taxes are not included in the price. They are charged by your country’s customs and paid by the recipient on delivery.
If something arrives damaged
We pack every order with care, but if your parcel arrives damaged, please take a photo before opening it and contact us at [vilma@turtleoncroco.com] within [3] days. We’ll sort it out as quickly as we can.
If an item is unavailable
Very rarely, an item may become unavailable after you place an order. If this happens, we’ll get in touch and offer a similar piece. If you’d prefer not to take it, we’ll refund the full amount within 5 working days.